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How to File a Car Accident Claim with AAA in California

Filing a Claim with AAA

  1. File a Claim with AAA: You can reach the AAA claims department at 1-800-672-5246.
  2. Exchange Information: Get their information: Name, phone number, address, driver’s license, insurance information. Take photos and video of the accident and jot down as much information as possible.
  3. Check for Injuries: Ensure that you and your passengers are safe. If anyone is injured, call 911 right away.
  4. Call the Police: Even if the accident is minor, it’s essential to have an official police report. This report will be valuable when filing your claim.

Contact AAA Insurance Immediately

It’s crucial to report the accident to AAA Insurance as soon as possible. Here’s how you can do it:

  1. Call AAA: You can reach AAA at 1-800-672-5246.
  2. Online Claim: Visit the AAA website and log into your account to start the claim process online.
  3. Mobile App: If you have the AAA mobile app, you can file a claim directly through the app.

When contacting AAA Insurance, be ready to provide the following information:

  • Your policy number
  • Date, time, and location of the accident
  • Detailed description of the incident
  • Information gathered from other drivers and witnesses
  • Police report number
Car Accident Report

Understanding the Claims Process

AAA’s claims process involves several steps to ensure that your claim is handled efficiently:

  1. Initial Contact: Once you report the accident, a claims representative will contact you to gather more information.
  2. Assigning a Claims Adjuster: AAA will assign a claims adjuster to your case. The adjuster will investigate the accident, review the police report, and assess the damage to your vehicle.
  3. Damage Assessment: An adjuster may inspect your vehicle or ask you to take it to an approved repair shop for an estimate.
  4. Repair Authorization: After the assessment, AAA will authorize the necessary repairs. You may choose a repair shop from AAA’s network or select your own.
  5. Payment and Deductible: AAA will handle the payment directly with the repair shop, minus your deductible. If you’re not at fault, AAA will seek reimbursement from the other driver’s insurance.

What to Expect During the Investigation

During the investigation phase, the claims adjuster will:

  1. Review the Evidence: Examine the photos, witness statements, and police report.
  2. Contact Other Parties: Communicate with other drivers, witnesses, and possibly the police for additional information.
  3. Determine Fault: Assess who is at fault based on the gathered evidence.

Medical Claims and Injury Documentation

If you or your passengers are injured, it’s essential to document all medical treatments and expenses. Here’s how to handle medical claims:

  1. Seek Medical Attention: Visit a doctor immediately, even if injuries seem minor. Delayed symptoms are common after car accidents.
  2. Keep Records: Save all medical bills, treatment records, and any related expenses.
  3. Submit to AAA: Provide AAA with all documentation related to your injuries and medical treatments.

Rental Car and Additional Expenses

If your car is undrivable, AAA may cover the cost of a rental car. Here’s what you need to do:

  1. Rental Car Coverage: Check your policy to see if it includes rental car coverage.
  2. Arrange for a Rental: AAA can help arrange a rental car through their preferred providers.
  3. Keep Receipts: Save all receipts for additional expenses related to the accident, such as towing and storage fees.

Understanding Your Policy and Coverage

Knowing the details of your AAA policy can help you understand what is covered:

  1. Liability Coverage: Covers damages and injuries you cause to others.
  2. Collision Coverage: Pays for damage to your vehicle from a collision.
  3. Comprehensive Coverage: Covers non-collision-related damage (theft, vandalism, natural disasters).
  4. Uninsured/Underinsured Motorist Coverage: Protects you if the at-fault driver lacks adequate insurance.

Resolving Disputes and Appeals

If you disagree with the outcome of your claim, you have options:

  1. Discuss with Adjuster: Speak with your claims adjuster to understand their decision and provide additional evidence if necessary.
  2. File an Appeal: If unresolved, you can appeal the decision through AAA’s internal review process.
  3. Seek Legal Advice: Consult with an attorney if you believe your claim was unjustly denied with AAA Insurance.

Preventive Measures and Future Protection

After resolving your claim, consider these steps to prevent future incidents and protect yourself:

  1. Review and Update Policy: Ensure your coverage meets your needs. Consider adding or increasing coverage limits.
  2. Safe Driving Courses: Enroll in defensive driving courses to improve your driving skills.
  3. Emergency Kit: Keep an emergency kit in your car, including a first-aid kit, flashlight, and reflective triangles.

Filing a car accident claim with AAA in California involves several critical steps, from ensuring immediate safety to understanding your policy and navigating the claims process. By following this comprehensive guide, you can streamline the process, protect your rights, and ensure that you receive the support and compensation you deserve. Always remember to document everything thoroughly, communicate clearly with your insurance provider, and seek professional advice when needed.

Our Attorneys are Available 24/7 to Help

If you or someone close to you has been involved in a car accident, our skilled California car accident attorneys are ready to assist. With a wealth of experience in managing car accident claims with insurance companies, our dedicated team excels in securing the compensation you rightfully deserve. We are here for you around the clock 24/7. Contact us anytime for a free complimentary consultation.

*** Disclaimer: This page, created by Heidari Law Group, is intended solely for educational purposes and provides a general overview of legal principles. It does not constitute specific legal advice. Your use of this site and review of this material does not establish an attorney-client relationship with Heidari Law Group or any of its members. Legal standards are subject to change, and the information presented here may not reflect the most current laws. All logos and images on this site are the property of their respective owners and are used for illustrative purposes only; their presence does not imply endorsement or affiliation. Please respect the copyright restrictions of these images and logos. Contact us immediately if you have concerns about copyright infringement or require proper attribution. We are committed to honoring intellectual property rights and will respond promptly to any issues.

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Sam Heidari

Sam Ryan Heidari

Sam Heidari is the founding principal of Heidari Law Group, a law firm specializing in personal injury, wrongful death, and employment law with offices in California and Nevada. Sam Heidari has been practicing law for over 11 years and handles a wide range of cases including car accidents, wrongful death, employment discrimination, and product liability. The Heidari Law Group legal firm is known for its comprehensive approach, handling cases from initial consultation through to final judgment​. Sam Heidari is dedicated to community involvement and advocacy for civil liberties.

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